Knowledge Management Maturity Assesment for Improving Organizational Performance of The Technical Department of The Air Charter Company
Keywords:
knowledge management, knowledge management maturity, APO framework, aviation maintenanceAbstract
Demographic analysis showed employees with 1-2 years of experience rated knowledge management practices most favorably (Level 5), while those with longer tenure provided lower ratings (Level 4). Gap analysis identified specific improvement areas, with the lowest scores in dedicated knowledge management personnel (3.68), retention of critical knowledge from departing employees (3.80), and regular business process evaluation (3.88). Based on these findings, a comprehensive implementation plan was developed, organized into three timeframes. The short-term plan (0-6 months) focuses on establishing a Knowledge Management Office, developing a Process Evaluation Framework, and enhancing Collaborative Team Structures. Medium-term initiatives (6-12 months) include implementing a Knowledge Retention System, developing a Strategic KM Roadmap, and creating a Knowledge Protection Framework. Long-term initiatives (1-3 years) focus on integrating KM into performance systems, developing an advanced knowledge technology ecosystem, and enhancing leadership excellence. This research contributes to practical application of knowledge management in technical aviation contexts. The findings highlight the importance of balancing technological, organizational, and human aspects of knowledge management, with particular emphasis on formal structures, retention mechanisms, and performance integration to elevate the organization from Level 4 (Refinement) to Level 5 (Maturity).
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